Return Policy

At Groviano Co., customer satisfaction is our top priority. If you're not completely happy with your purchase, we’re here to help. Below is our comprehensive return policy to ensure a smooth and hassle-free process.

1. Eligibility for Returns

• Returns are accepted within 15 days from the date of delivery.
• The product must be unused, unwashed, and in its original condition with all tags and packaging intact.
• Items such as undergarments, swimwear, and custom-made garments are not eligible for returns for hygiene reasons.

2. Non-Returnable Items

• Products marked as Final Sale or Clearance.
• Gift cards and vouchers.
• Any item damaged due to misuse, improper care, or alterations by the customer.

3. How to Initiate a Return

To start the return process, follow these steps:

1. Contact our customer support at support@groviano.com or call us at +91-XXXXXXXXXX.
2. Provide your order number, the reason for return, and any supporting photos if applicable.
3. Our team will review your request and provide further instructions, including a return shipping label if applicable.

4. Return Shipping

• Free Returns: For defective or incorrect items, Groviano Co. will cover the return shipping charges.
• Customer-Initiated Returns: For all other returns, the customer is responsible for return shipping costs.

5. Refund Process

• Once we receive your returned item, it will be inspected within 3-5 business days.
• If the return is approved, a refund will be processed to your original payment method within 7-10 business days.
• Shipping charges (if applicable) are non-refundable, except in cases of defective or incorrect items.

6. Exchange Policy

• Exchanges are allowed for the same product in a different size or color, subject to availability.
• If the desired item is unavailable, a refund will be issued instead.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 24 hours of delivery with photos and a detailed explanation. We will arrange for a replacement or refund at no additional cost to you.

8. Cancellation Policy

• Orders can be canceled within 24 hours of placing the order.
• Once the order has been shipped, cancellations will no longer be possible, and you will need to follow the return process.

9. Important Notes

• Ensure the returned items are securely packed to prevent damage during transit.
• Groviano Co. reserves the right to reject returns that do not meet our policy criteria.

10. Contact Us

For any return-related queries, feel free to reach out:

Groviano Co.
Email: support@groviano.com
Phone: +91-XXXXXXXXXX
Address: [Insert Company Address]