Shipping and Delivery Policy

Welcome to Groviano Co. Below are the details of our shipping and delivery policy to ensure a smooth shopping experience.

 

1. Shipping Locations

  • We deliver to most regions across India.
  • Currently, we do not offer international shipping.

 

2. Shipping Charges

  • Standard Shipping: Free for orders above ₹500. For orders below ₹500, a flat shipping charge of ₹50 applies.
  • Express Shipping: Available at an additional cost of ₹150, regardless of order value.

 

3. Order Processing Time

  • Orders are processed within 1-2 business days (Monday to Friday, excluding public holidays).
  • Once processed, you will receive a confirmation email with your tracking details.

 

4. Delivery Time

  • Standard Shipping: Typically delivered within 5-7 business days from the date of dispatch.
  • Express Shipping: Delivered within 2-3 business days from the date of dispatch.

 

5. Tracking Your Order

  • Once your order is dispatched, you will receive a tracking number via email or SMS.
  • You can track your shipment on our website or through the courier partner's portal.

 

6. Delivery Attempts

  • Our delivery partner will attempt delivery up to two times. If the package remains undelivered, it will be returned to us.
  • In such cases, you can contact our support team for assistance in re-shipping the order.

 

7. Delayed or Missed Deliveries

  • Groviano Co. is not liable for delays caused by unforeseen circumstances such as weather conditions, strikes, or other external factors.
  • If your order is delayed beyond the estimated delivery time, please contact our customer service for updates.

 

8. Undeliverable Packages

  • An order may be deemed undeliverable if:
    • The provided address is incorrect or incomplete.
    • The recipient is unavailable at the time of delivery.
    • The package is refused by the recipient.
  • In such cases, the order will be returned to us, and you may need to pay additional shipping charges for re-delivery.

 

9. Damaged or Missing Items

  • If your package arrives damaged or with missing items, please report it to us within 24 hours of delivery.
  • We will initiate an investigation and offer a replacement or refund based on the findings.

 

10. Contact Us

For any questions or concerns about shipping and delivery, feel free to contact us:

 

Groviano Co.

Email: support@groviano.com
Phone: +91-XXXXXXXXXX
Address: [Insert Company Address]